TL;DR
We collect minimal data necessary for bot functionality, never sell your information, and you can request data deletion at any time. We comply with GDPR, CCPA, and use bank-grade encryption.
1. Information We Collect
1.1 Automatically Collected Data
When you use Ophraxx in your Discord server, we automatically collect:
- Server Information: Server ID, server name, member count, channel IDs, and role IDs
- User Information: User IDs, usernames, discriminators, and avatar URLs for moderation purposes
- Message Metadata: Message IDs, timestamps, channel IDs, and author IDs (for moderation logs only)
- Moderation Actions: Ban records, kick records, mute records, warnings, and case IDs
- Configuration Data: Your server's custom bot settings, auto-moderation rules, and command preferences
1.2 User-Provided Data
You may provide additional information through:
- Custom moderation reasons and notes
- Custom auto-moderation filters and blocked words
- Welcome messages and custom responses
- Support tickets and feedback submissions
1.3 Data We DO NOT Collect
2. How We Use Your Information
2.1 Core Bot Functionality
- Processing moderation commands and actions
- Maintaining moderation logs and case histories
- Enforcing auto-moderation rules
- Managing user warnings and infractions
- Providing server statistics and analytics
2.2 Service Improvement
- Analyzing usage patterns to improve bot performance
- Identifying and fixing bugs
- Developing new features based on common use cases
- Optimizing response times and server load
2.3 Security and Compliance
- Detecting and preventing abuse of the bot
- Enforcing our Terms of Service
- Responding to legal requests when required
- Protecting against malicious activities
3. Data Storage and Security
3.1 Storage Location
All data is stored on secure servers located in:
Primary Servers
United States (AWS US-East)
Backup Servers
Europe (AWS EU-West)
Compliance
SOC 2 Certified & Encrypted
3.2 Security Measures
Encryption
All data encrypted in transit (TLS 1.3) and at rest (AES-256)
Access Control
Strict role-based permissions and authentication
Regular Audits
Weekly security audits and vulnerability assessments
24/7 Monitoring
Automated monitoring for suspicious activities
3.3 Data Retention
| Data Type | Retention Period |
|---|---|
| Moderation Logs | 1 year or until manual deletion |
| Configuration Data | While bot is in your server |
| User Infractions | 1 year or until manual deletion |
| Analytics Data | Aggregated for 90 days |
| Deleted Servers | Purged within 30 days |
4. Data Sharing and Disclosure
4.1 Limited Sharing
We may share data only in these specific circumstances:
- Service Providers: Trusted third-party services for hosting (AWS, Cloudflare)
- Legal Requirements: When required by law, court order, or government request
- Safety: To protect users' safety or investigate abuse
- Business Transfer: In merger/acquisition (with advance notice)
5. Your Rights and Choices
Access Your Data
Request a copy of all data we store about you or your server
Delete Your Data
Request data deletion at any time via support
Opt-Out Options
Disable logging and analytics features
Correct Data
Request corrections for inaccurate information
6. Children's Privacy
Ophraxx does not knowingly collect information from users under 13 years of age (or under 16 in the European Union). Discord's Terms of Service prohibit users under 13, and we comply with these restrictions.
7. International Data Transfers
7.1 GDPR Compliance (EU Users)
For users in the European Economic Area, we comply with GDPR requirements:
- Legal basis for processing: Legitimate interest and consent
- Right to access, rectification, and erasure
- Right to data portability
- Right to object to processing
- Right to lodge a complaint with supervisory authority
7.2 CCPA Compliance (California Users)
California residents have additional rights under CCPA:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale (we never sell data)
- Right to non-discrimination for exercising privacy rights
8. Contact Us
Have Questions?
If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:
Support Server: discord.gg/rwQ6T4dbCH
Average response time: Under 48 hours
9. Your Consent
By using Ophraxx, you consent to this Privacy Policy and agree to its terms. If you do not agree with this policy, please remove the bot from your server and discontinue use.